The company Impulse Paris , a simplified joint-stock company, whose registered office is located at IMPULSEE PARIS, a simplified joint-stock company at, whose registered office is located at 50 Avenue des Champs-Élysée 75008 Paris, France, registered in the Trade and Companies Register under 908 475 676 RCS Paris – email: info@impulseparis.com, intra-community VAT number: FR95908475676 (hereinafter “IMPULSEE PARIS”), designs and markets jewelry and fine jewelry items under the brand name Impulse Paris (the “Brand”).

Impulse Paris has set up a distance selling system for a selection of items (hereinafter the “”Items””) via its website accessible at the following address “” www.impulseparis.com “” (hereinafter the “”Site””), from the catalog of all Impulse Paris jewelry items , listed on the Site.

The Articles sold on the Site are intended to be delivered only to the following territories: France (including the French Overseas Territories), Germany, Andorra, Austria, Balearic Islands, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Spain, Estonia, Finland, Greece, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland (hereinafter the “Territory”).

If the Customer wishes to make a purchase with delivery to another country, we invite you to contact the Impulse Paris Customer Service at info@impulseparis.com. This service will put the Customer in touch with an Impulse Paris sales consultant .

ARTICLE 1: PURPOSE
The purpose of these General Terms and Conditions of Sale is to define the conditions under which the Products are marketed by Impulse Paris . They thus govern the various stages of the sale, from the placing of the order by the Customer.

ARTICLE 2: SCOPE OF APPLICATION
These general terms and conditions of online sale (the “”General Terms and Conditions of Sale””) apply to all sales of Articles concluded through the Site with end customers who are natural or legal persons, acting exclusively as consumers (hereinafter the “”Customer(s)””).
Any purchase of Articles made on the Site implies full and complete acceptance of these General Terms and Conditions of Sale by the Customer(s).
To this end, the Customer must check at the time of ordering (hereinafter (the “”Order””) to acknowledge having read the General Terms and Conditions of Sale and having accepted them without reservation, this acceptance not being in any way conditioned by a handwritten signature on the part of the Customer.
In accordance with the provisions of Article 1127-1 of the Civil Code, these General Terms and Conditions of Sale may be kept by any person visiting the Site, by means of a computer recording and by printing them.

Impulse Paris reserves the right to modify these General Terms and Conditions of Sale at any time. However, the General Terms and Conditions of Sale applicable to the Order are those accepted by the Customer at the time of placing the Order.

ARTICLE 3: CUSTOMER IDENTIFICATION
Only natural persons who meet the conditions listed below may place orders (hereinafter referred to as “”Order””) for products through the Site: persons who have reached the age of legal majority required to enter into contracts (eighteen years in most countries), have the legal capacity to enter into contracts, and use a shipping address in the country(ies) served (indicated in these conditions).
If the Customer has not reached the age of legal majority or does not have the legal capacity to enter into contracts for any other reason, one of their parents or guardians must place the order on their behalf, and they will be asked to accept these General Conditions of Sale. By placing an order through the Site, the Customer represents that it is acting as a bona fide customer and end user, making a purchase for its own use or for the personal use of a third party, and that it will not sell or distribute our products in any way, nor purchase our products or services for commercial purposes.

ARTICLE 4: INFORMATION RELATING TO ITEMS
Information relating to all Items that may be sold through the Site is available, with their references, from Impulse Paris resellers located in the Territory, as well as on the Site. Impulse Paris makes every effort to ensure that the information provided concerning the items presented for sale is accurate and exhaustive. However, it is specified that any description and information concerning the weight of precious materials as well as the number of stones and carats are given for information purposes only and may vary slightly. Concerning jewelry, this information refers to metric 58 for rings and metric 17 for bracelets.
This information complies with the legal and regulatory requirements in force, in particular Articles L. 111-1 and L. 111-2 of the Consumer Code. Despite the care taken in presenting its Articles on the Site, Impulsee Paris cannot guarantee that their actual appearance corresponds exactly to their appearance on the screen. Variations in shades may occur in particular, due to the technical limitations of the color rendering of computer equipment. Impulsee Paris cannot be held responsible for non-substantial errors that may result from this.
Impulsee Paris reserves the right to modify the list of Articles offered for sale on its Site at any time, depending on the constraints related to its suppliers, without prejudice to Orders placed by the Customer. Quantity limits may apply to orders for certain products. Impulsee Paris reserves the right to refuse at any time, without notice, orders exceeding a certain number of authorized products.
Only Items with an “Add to Cart” button are offered for sale through the Site. For any questions relating to the Items and their use, as well as any additional questions or requests for advice, the Customer may contact the Impulse Paris team by contacting Customer Service in accordance with the methods described in the “Contact” section of the Site.

ARTICLE 5: SERVICES All
Impulse Paris parts are supplied with special Impulse Paris packaging , consisting (depending on the size of the product purchased) of either a box or a branded case.

ARTICLE 6: CUSTOMIZATION
A customization service (for example: engraving or embossing) may be offered to the Customer(s) on a selection of Items. If the Customer wishes to have an Item personalized, he/she must contact the Impulse Paris team by contacting Customer Service, in accordance with the methods described in the “Contact” section of the Site, and provide the requested information.
Impulse Paris reserves the right to refuse any order for personalized Items containing inappropriate, illegal or contrary to the image of the Impulse Paris Brand . It is the Customer’s responsibility to ensure the accuracy of the information provided for this purpose. The Customer releases Impulse Paris from any liability in the event of inaccuracy of this information.
Orders for personalized Items cannot be canceled and items that have been personalized cannot be exchanged or refunded.

7.1 Selection of Items
The Customer chooses from the Items available for sale on the Site, the Items and their quantity, that he wishes to purchase. Each selected Item can be added to the basket by clicking on the “”Add to basket”” button from the Item sheet. For rings and bracelets, the Customer must indicate the desired size and color before clicking on “”Add to basket””. This basket does not constitute, in itself, an order binding on IMPULSEE PARIS.
Once the Customer has completed the selection of the desired Items, he must confirm the contents of the basket and place the order. Pages then successively summarize the details of the selected Items and their price, the delivery conditions, as well as the payment method to be selected.
In the event of prolonged inactivity while browsing, it is possible that the selection of items made before this inactivity is no longer guaranteed. The Customer will then be invited to start his selection of items again from the beginning.

7.2 Identification du Client
Un compte client est requis pour effectuer toute Commande sur le Site.
Si le Client dispose déjà d’un compte, il doit s’identifier avec son adresse e-mail et son mot de passe.
Si le Client n’a pas de compte, il sera invité à en créer un en fournissant son identité, ses coordonnées, une adresse e-mail valide, ainsi qu’un mot de passe. Après l’enregistrement de son compte, le Client recevra un e-mail permettant d’accéder à son compte.
If the Customer does not have an account, he/she will be invited to create one by providing his/her identity, contact details, a valid email address, and a password.
After registering his/her account, the Customer will receive an email allowing him/her to access his/her account.
Customers’ login IDs and passwords are strictly personal; Each Customer therefore undertakes to keep them safe and not to communicate them to third parties. In the event of loss, theft or fraudulent use of their account, Customers undertake to inform IMPULSEE PARIS immediately.
In addition, if IMPULSEE PARIS suspects that a third party has accessed a Customer’s account, password and/or username,
IMPULSEE PARIS reserves the right to immediately suspend the account concerned and inform the Customer by email or telephone. If the information provided by the Customer when creating their account changes, they must update it directly on the Site.

7.3 Validation of the Order by the Customer
Each Order must be validated in advance by the Customer. Before definitively confirming his Order, the Customer will have the opportunity to check the details of his Order, including the total price and the delivery method, and to correct any possible error before expressing his acceptance. Please note, any Order implies the obligation of payment. To definitively validate an Order, you must click on the “”Proceed to payment”” button.

7.4 Confirmation of the Order by IMPULSEE PARIS
Once the Customer has validated his Order, IMPULSEE PARIS will acknowledge receipt thereof without delay by e-mail .
Only after confirmation of payment by the Customer will IMPULSEE PARIS send an Order confirmation (the “Order Confirmation”) by e-mail. This confirmation will include the Order number, the total amount of the Order, information on the cost and delivery time, the essential characteristics, quantity and price of the Items purchased, these General Terms and Conditions of Sale, as well as the invoice corresponding to the purchase.
Only the Order Confirmation according to these terms constitutes acceptance of the Order by IMPULSEE PARIS, thus establishing a sales contract with binding force between IMPULSEE PARIS and the Customer.
It is agreed between IMPULSEE PARIS and the Customer that emails will be authentic between the parties, as well as the automatic recording systems used on the Site, in particular with regard to the nature and date of the order.
IMPULSEE PARIS recommends that the Customer keep the Order Confirmation on paper or digital media.
The Customer is informed that Order Confirmation emails are sent by IMPULSEE PARIS to the email address indicated by the Customer. In the event of non-receipt of these emails , the Customer is advised to check their junk mail. Similarly, in the event of an error in the email address entered, or non-receipt of the message confirming the Order, IMPULSEE PARIS cannot be held liable. In this case, the sale will be considered final, except in the event of cancellation of the Order by IMPULSEE PARIS, in particular due to unavailability of the Items, non-payment or suspicion of fraud. However, the Customer may exercise their right of withdrawal under the conditions set out in Article 13 of the General Terms and Conditions of Sale.
Upon receipt of the Order Acknowledgment, it is the Customer’s responsibility to verify that it accurately reflects their ordering intentions. In the event of questions or doubts, they must promptly contact Customer Service by email : contact@impulseeparis.com.

7.5 Availability of Items
The Items offered for sale by IMPULSEE PARIS are those that appear on the Site at the time of consultation by the Customer, within the limit of available stocks. IMPULSEE PARIS reserves the right to withdraw Items from sale at any time. In any event, if an Item is totally or partially unavailable after the Order has been placed, the Customer will be informed by e-mail as soon as possible. In the event of total cancellation of the Order, IMPULSEE PARIS Customer Service will contact the Customer to inform them of this cancellation and to reimburse the total price of the Order as soon as possible, and at the latest within fourteen (14) days following the cancellation.

  • The Order will be validated, and the bank account will be debited for the entire Order.
  • The Buyer will receive the available Items. IMPULSEE PARIS Customer Service will contact the Customer to inform them of the unavailable Items and to proceed with the refund as soon as possible, and at the latest within 14 days following the shipment of the available Items.

7.6 Refusal of Orders
It is specified that purchases made on the Site are reserved for non-professional Customers for personal use (or for gift purposes). In accordance with Article L121-11 of the Consumer Code, IMPULSEE PARIS reserves the right to refuse an order or cancel it for a legitimate reason if the number of items or the amount to be paid (for a single or multiple cumulative Orders) does not correspond to the usual use of a household, any Order suggesting that an economic activity is carried out by the Customer in connection with the Items ordered, or any Order deemed abnormal according to applicable case law.
Finally, IMPULSEE PARIS reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any amount due by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site, including for previous Orders.

ARTICLE 8: PRICE OF ITEMS, TAXES AND FEES

The prices of the Items displayed on the Site are expressed in Euros and include all applicable taxes. Unless explicitly stated otherwise when the Order is placed on the Site, these prices do not include shipping costs, which will be charged in addition. Shipping costs will be communicated before the Customer validates the Order. The shipping terms are specified below in the General Terms and Conditions of Sale and are also mentioned on the Site; they may be modified at any time by IMPULSEE PARIS. Customers are therefore advised to regularly consult the General Terms and Conditions of Sale available on the Site. The sale prices of the Items are those in effect at the time the Customer places the Order. IMPULSEE PARIS reserves the right to modify the prices of the Items and the delivery costs at any time and without notice. Any modification will be notified to the Customer before the Order is validated.

IMPULSEE PARIS carries out regular checks to ensure the accuracy of the prices displayed; however, errors may occur. If IMPULSEE PARIS detects a pricing error on the Order, the Customer will be informed as soon as possible. IMPULSEE PARIS reserves the right to cancel the Order relating to the Item whose price is incorrect. If payment has already been made, the Customer will be reimbursed promptly, and if the Item has been shipped, it must be returned to IMPULSEE PARIS.

All Orders must be paid for immediately upon placing them. In the event of unavailability of certain Items ordered, the rules set out in Article 7.5 of these General Terms and Conditions of Sale will apply. Upon Order Confirmation, the Customer will receive a written summary of the price paid, detailing the cost of the Items and delivery charges, if applicable.

Sales taxes or use taxes may vary depending on the delivery address of the Items. The VAT applicable to the Customer’s Order will be calculated at the time of shipment. Legislative changes occurring between the date of the Order and that of the Order Confirmation may influence the amount of the applicable sales tax. If an increase in this tax is noted, IMPULSEE PARIS will contact the Customer to reconfirm his Order.

ARTICLE 9: PAYMENT CONDITIONS

9.1 Authorized payment methods

Payment for purchases on the Site can be made by:

  • card (accepted cards include the “CB” network, Visa, Eurocard/Mastercard, American Express). Cards issued by banks located outside France must be international bank cards,
  • PayPal.
  • Cryptocurrencies.

In this case, the Customer’s bank card is debited as soon as the Order is shipped. At the time of the Order, the Customer must choose from the available payment options (payment card, Apple Pay, ShopPay, PayPal) and provide his payment information via the appropriate form.

The Customer guarantees to IMPULSEE PARIS that he is the holder of the bank card used to pay for the Order and that the first and last name appearing on it are his own. The Customer enters, in a secure environment, the number and expiry date of his bank card as well as the visual cryptogram on the back (or front) of the card.

To process the Order, IMPULSEE PARIS may request prior authorization of the payment card. The amount of the purchase will be blocked until the Order is shipped to the address provided, after which an Order Confirmation will be sent and the amount due will be debited. By placing an Order on the Site, the Customer authorizes IMPULSEE PARIS to carry out this prior authorization operation and, if necessary, to transmit or obtain information concerning him from third parties to validate his card and authenticate his identity.

Payment card verification will be carried out online by banking institutions via Shopify Payments. This company will securely store and process information relating to each Order, including credit card details.

If, for any reason (opposition, refusal by the issuing center, etc.), the debit cannot be made, the Order will be cancelled immediately.

9.2 Installment payment solution

IMPULSEE PARIS allows payment in installments for any Order exceeding €600 and up to €5,000, in two (2), three (3) or four (4) installments free of charge, only by credit card via our partner Alma.

Payment in installments with Alma

Payment in installments is offered through Alma. Transaction security is guaranteed by Alma and its partners. All payments are protected by 3D Secure.

Amount of purchases

  • P2X: purchases between €600 and €5,000 eligible for payment with Alma,
  • P3X: same conditions as P2X,
  • P4X: same conditions as P2X.

Costs

The Customer does not pay any fees for installment payments with Alma. Alma, as the telepayment manager, will provide an electronic certificate serving as proof of the transaction, in accordance with Articles 1316 et seq. of the Civil Code.

Termination

The termination of the T&Cs between the Seller and the Customer also entails the termination of the T&Cs between Alma and the Customer.

Dispute

In the event of a dispute with Alma, the Customer may appeal to the AFEPAME consumer mediator.

ARTICLE 10 – DELIVERY AND RECEIPT

10.1 General Rules
Delivery refers to the transfer of physical possession of the Items to the Customer.
The Items ordered by the Customer, in accordance with these General Terms and Conditions of Sale, may only be delivered to the Territory, which includes the following countries and regions: France (including the French Overseas Territories), Germany, Andorra, Austria, Balearic Islands, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Spain, Estonia, Finland, Greece, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, and Switzerland.
It is understood that no delivery may be made outside this Territory. If the Customer wishes to place an order for delivery to another country, it is advisable to contact IMPULSEE PARIS Customer Service at contact@impulseeparis.com. This service will put the Customer in contact with an IMPULSEE PARIS sales consultant. The Items ordered by the Customer, in accordance with these General Terms and Conditions of Sale, will be delivered to the address provided by the Customer in the section dedicated to the delivery address on the Order (hereinafter “”Delivery Address””). For orders comprising several products, shipping will only take place once all the products are available (no partial delivery will be made, unless otherwise indicated to the Customer).
It is specified that no delivery may be made to hotels, transit agencies, campuses, relay points or PO boxes. Delivery of the Items will only take place after full payment of the Order has been recorded by IMPULSEE PARIS. No delivery will be made if full payment of the price cannot be made. Information concerning the delivery terms is available on the Site, from the shopping cart validation page and on the Order summary page, before payment. Delivery costs will be added to the total price of the Order and will be communicated to the Customer before validation of the Order.
Delivery of the Items may only be made to the Buyer’s permanent address or to their professional address. The Buyer may also choose to have the Items delivered to a person of their choice.
A signature, whether handwritten or electronic, will be required from the Customer or any person at the delivery address indicated (unless otherwise provided by the Customer) to validate receipt of each product, after which the risk and responsibility for the products ordered will be transferred to the Customer.
If the Customer has designated a recipient other than themselves for delivery (for example, for a gift), they understand that the signature of this recipient (or of a person at the delivery address) constitutes proof of delivery and acceptance of the sales contract by IMPULSEE PARIS, resulting in a transfer of responsibility to the recipient’s address, as if the product had been delivered to them. For certain categories of products, we reserve the right to deliver only to the designated recipient and to request proof of identity for verification upon delivery.
In accordance with the provisions of the Consumer Code, delivery of the Articles will be made within the timeframes indicated by IMPULSEE PARIS at the time of the Order and, in the absence of any indication, no later than thirty (30) days from the Order (unless the purchase concerns a product or service requiring an additional delivery time, such as personalized products), subject to full payment of the price by the Customer.
In the event of a delay in delivery, the Customer may cancel his Order in accordance with the provisions of Article L.216-2 of the Consumer Code, cited below:
“”In the event of a breach by the professional of his obligation to deliver the goods or provide the service on the date or at the end of the period provided, the consumer may terminate the contract, by registered letter with acknowledgement of receipt or by writing on another durable medium, if, after having ordered the professional to make the delivery within a reasonable additional period, it has not been executed. »
10.2 Delivery methods
The Items ordered by the Customer will be delivered by the IMPULSEE PARIS carrier to the delivery address indicated by the Customer when placing the Order, by tracked delivery. Each Order will receive a tracking number. By logging into their customer account on the Site, the Buyer will be able to track the delivery status of their package via the carrier’s website.
For Metropolitan France (including Corsica):
• Standard delivery costs will not be charged,
• Express delivery costs will be 15.00 euros for an order less than 500.00 euros, and will be free for an order above this amount.
For the French DOM/TOM:
• Standard delivery costs will not be charged,
• Express delivery costs will be 30.00 euros for an order less than 500.00 euros, and will be free for an order above this amount.
For other countries / regions delivered:
• Standard delivery costs will not be charged,
• Express delivery costs will be 20.00 euros for an order less than 500.00 euros, and will be free for an order above this amount.
The choice of carrier remains at the discretion of IMPULSEE PARIS.
Delivery by carrier is made:
• Between two (2) and four (4) estimated working days from the dispatch of the Order for delivery in mainland France (including Corsica), confirmed by the shipping notice sent by email to the Customer,
• Between two (2) and eight (8) estimated working days for delivery to the Territory outside mainland France, also confirmed by a shipping notice by email.
Delays may nevertheless occur for reasons beyond our control, such as:
• Engraving on a product,
• Unforeseen circumstances,
• Delivery area,
• Traffic,
• Damage.
If the delivery date or slot chosen by the Customer is not respected, IMPULSEE PARIS will inform the Customer and will offer either to continue with a new delivery date or slot, or to cancel the order with a full refund.
No deliveries are made on Saturdays, Sundays or public holidays.
The delivery costs applied are those indicated on the Site at the time of the Order depending on the country of delivery selected by the Customer.
To ensure compliance with deadlines, the Customer must ensure that they have provided precise information concerning the delivery address (in particular street number, building, staircase, access codes, intercom, etc.).
In the event of the Customer’s absence at the time of delivery, a request for re-delivery will be accepted by IMPULSEE PARIS. If the Customer is absent during this second delivery, the package will be returned to the IMPULSEE PARIS headquarters, resulting in the cancellation of the Order.
The risks relating to the products are the responsibility of IMPULSEE PARIS until their delivery to the Customer, who becomes responsible upon receipt at the address indicated during the Order.
10.3 Anomaly, damage, damaged package IMPULSEE PARIS recommends that the Customer checks the conformity of the Items upon delivery and indicates, if possible, on the delivery note, in the form of handwritten reservations and with his signature, any anomaly noted (open package, damaged product, etc.).
In the event of non-conformity of the Items or their dissatisfaction, the Customer may return them or request an exchange or refund in accordance with Articles 13 and 14 of these General Terms and Conditions of Sale, in accordance with the following articles of the Consumer Code:
Article L217-5
» A good is in conformity with the contract if it is suitable for the use usually expected of a similar good and, where applicable, applicable: – if it corresponds to the description given by the seller and has the qualities presented to the buyer; – if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative.
Article L217-7
« Lack of conformity that appears within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven by the seller.
Article L217-8
« The buyer may demand that the goods conform to the contract, but may not contest conformity by invoking a defect that he knew or could not be unaware of at the time of purchase.
»Article L217-9
« In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods, unless this results in a manifestly disproportionate cost.
Article L217-10
« If repair and replacement are impossible, the buyer may return the goods and have the price refunded or keep the goods and request a reduction in the price.
Article L217-11
« The application of articles L217-9 and L217-10 is free of charge for the buyer, without excluding the allocation of damages.

ARTICLE 11: TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of IMPULSEE PARIS products in favor of the Customer will only take place after full payment of their price.

On the other hand, the transfer of risks, as stipulated in Article 10, will take place upon delivery, that is to say at the time when the IMPULSEE PARIS products are delivered to the Customer or to a third party designated by him, at the delivery address provided to IMPULSEE PARIS.

ARTICLE 12: COMPLIANCE WITH REGULATORY AND CONVENTIONAL STANDARDS
GOLD: IMPULSEE PARIS products are made of 750/000th gold. SILVER: IMPULSEE PARIS items are made of 925 silver. DIAMONDS: All diamonds acquired by IMPULSEE PARIS come from legitimate sources not associated with the financing of conflicts, in accordance with United Nations resolutions. IMPULSEE PARIS certifies that these diamonds do not come from conflict zones, based on its expertise and/or written guarantees provided by the seller.

ARTICLE 13: RIGHT OF WITHDRAWAL AND RETURN OF ITEMS
Right of withdrawalIn accordance with the provisions of Article L. 221-18 of the Consumer Code, the Customer has a right of withdrawal. Thus, the Customer may exercise this right without justification up to 14 (fourteen) days after receipt of the item concerned. If the Customer has ordered several items in a single Order or if the delivery has been made in several installments, the withdrawal period begins only when the Customer, or a designated third party other than the carrier, takes possession of the last item or the last part of the delivery.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to:
• the supply of personalized (engraved) goods at the request of the Customer,
• the supply of goods manufactured according to the Customer’s specifications,
• the supply of goods which have been opened by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.

In the case of a gift, the right of withdrawal belongs solely to the Customer and cannot be exercised by the recipient. Only the Customer will be able to obtain a refund. A person who has received the product as a gift will not be able to request a refund under any circumstances. If you are the recipient of a gift and wish to return a product, please contact Customer Service at the following address: contactimpulseeparis.com, in order to discuss the available options.

Return process
To notify their decision to withdraw, the Customer can use the withdrawal form downloadable below: withdrawal form. This request must be sent to Customer Service at the following address: contact@impulseeparis.com. The Customer will receive an acknowledgement of receipt of their request, sent by email.
IMPULSEE PARIS Customer Service or the carrier will then contact the Customer to arrange collection of the package containing the item(s) concerned.
After reporting their return, the Customer has 14 days to arrange return of the item(s) concerned, in accordance with Article L 221-23 of the Consumer Code.
The Customer must return the items in their original packaging, complete (boxes, certificates of authenticity, accessories, protections, labels, booklets, etc.) and accompanied by the duly completed withdrawal form and a copy of the invoice.
Items returned incomplete, damaged, or in a condition that suggests they have been used will not be refunded or exchanged.
Return costs are covered by IMPULSEE PARIS for mainland France (including Corsica). For orders shipped outside mainland France, please contact Customer Service at: contact@impulseeparis.com.
The refund of the amounts paid for the returned item(s), including any delivery costs, will be made by crediting the Customer’s bank account corresponding to the card used for payment or via PayPal.
The refund will be made no later than thirty (30) days following receipt of the returned items by IMPULSEE PARIS.
IMPULSEE PARIS is not required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than that offered by IMPULSEE PARIS.
It is specified that no returns for reimbursement may be made to a reseller of the brand.

Product Return Policy
IMPULSEE PARIS will ensure that the returned product complies with the terms of the Returns and Exchanges Policy. If this is the case, IMPULSEE PARIS will proceed with the appropriate refund or exchange.


Products must be returned in new and undamaged condition, with all protective materials and accompanied by the labels and stickers present (if applicable), as well as the original packaging box and case, including all accessories and documents. IMPULSEE PARIS reserves the right to refuse any return if the product shows signs of wear, or has been used or modified in any way.
All returns will undergo rigorous Quality Control to ensure that the returned products meet these quality requirements. If the products do not meet quality control standards, the return will be refused and the products returned to the Customer. If the return is accepted, IMPULSEE PARIS will issue a refund or exchange. IMPULSEE PARIS products returned damaged or in a condition that does not meet the aforementioned conditions will not be refunded.
Failure to comply with these Terms of Sale will give IMPULSEE PARIS the right to refuse the returned product and return it to the Customer at its expense.

ARTICLE 14: EXCHANGE
In addition to the right of withdrawal mentioned above, IMPULSEE PARIS offers its Customers the option to exchange delivered items under the conditions described below.
IMPULSEE PARIS allows its Customers to exchange items within 30 (thirty) days of the delivery date, with the exception of those that have been specially ordered:
• the supply of personalized (engraved) goods at the Customer’s request,
• the supply of goods made to the Customer’s specifications,
• the supply of goods that have been opened by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection.

The exchange request can only relate to the size or color of the item ordered. Under no circumstances can an exchange be made between two different items.
The exchange request must be sent to IMPULSEE PARIS Customer Service at the following address: contact@impulseeparis.com or via the “Contact” section at the bottom of the Website.
Return shipping costs are covered by IMPULSEE PARIS for mainland France (including Corsica). For all orders shipped outside mainland France, please contact Customer Service at the following address: contact@impulseeparis.com.
IMPULSEE PARIS Customer Service or the carrier will contact the Customer to arrange

Collection of the package by which the Customer will return the item(s) in question.
The returned item must be new, unused (unworn or engraved), and in its original, undamaged packaging. The item must be accompanied by its invoice and the certificate of authenticity provided at the time of sale.
In the event of an item being returned, the IMPULSEE PARIS quality department will inspect it to ensure its perfect condition.
Subject to compliance with these return conditions, IMPULSEE PARIS will exchange it as quickly as possible. No refunds will be issued for returned items.
Items returned incomplete, damaged, or in a condition suggesting they have been used will not be exchanged and will be returned to the Customer by post.
It is specified that, in the case of a gift, the right of exchange may be exercised by the recipient, but no refund may be made to the recipient in the event of a price difference.
As part of its commercial exchange policy, IMPULSEE PARIS reserves the right to refuse an exchange beyond two (2) successive requests.
Delivery costs paid by the Customer will not be refunded.

15.1 Legal guarantee

15.1.1 Legal guarantee of conformity

The Consumer Code establishes the rules concerning the legal guarantee of conformity: Article L217-4: “The seller must deliver a product that complies with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for defects related to the packaging, assembly instructions or installatioin

the contract or carried out under its responsibility. » Article L211-5: “For a good to comply with the contract, it must:n, if this has been agreed

  1. Be suitable for the use usually expected of a similar good and, where applicable:
    • correspond to the description provided by the seller and have the characteristics presented to the buyer in the form of a sample or model;
    • possess the qualities that a buyer can reasonably expect, based on public statements made by the seller, the producer or its representative, particularly in advertising or on the labeling
  2. Or present the characteristics agreed by the parties or be intended for a specific use, of which the seller has been informed and which he has accepted. » Article L211-12: “The action in the event of lack of conformity must be initiated within two years from delivery of the goods.”

15.1.2 Warranty against hidden defects

The French Civil Code stipulates the elements relating to the warranty against hidden defects: Article 1641: “The seller is liable for hidden defects in the thing sold which render it unfit for the intended use or which so diminish its use that the buyer would not have acquired it, or would only have offered a reduced price, if he had been aware of them.” Article 1648: “The action relating to hidden defects must be brought by the buyer within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.”

Under the legal warranty against hidden defects, IMPULSEE PARIS, at the Customer’s discretion, undertakes, after assessing the defect:

  • Either to refund the full price of the returned item,
  • Or to refund part of the price if the Customer decides to keep the item.

15.1.3 Exclusions of warranties

Items modified, repaired, or added by the Customer are excluded from the warranty. The warranty does not apply to visible defects. Furthermore, it does not cover items damaged during transport or due to misuse.

15.2 Terms of implementation of legal warranties

When the Customer wishes to invoke the legal guarantee of conformity, they:

  • benefit from a period of two years from delivery of the item to act,
  • may choose between repair or replacement of the item, in accordance with the cost conditions stipulated by Article L. 217-9 of the Consumer Code,
  • is exempt from proving the existence of the lack of conformity of the article.

The legal guarantee of conformity applies independently of any commercial warranty potentially offered by IMPULSEE PARIS. Finally, the Buyer may also choose to apply the warranty against hidden defects within the meaning of Article 1641 of the Civil Code. In this case, the Buyer may opt for cancellation of the sale or a price reduction in accordance with Article 1644 of the Civil Code. These provisions do not affect the right of withdrawal mentioned in Article 13 above.

15.3 Consequence of the implementation of guarantees

As part of the legal guarantee of conformity, IMPULSEE PARIS undertakes, according to the Client’s choice:

  • Either replace the item with an identical item depending on available stock,
  • Either to refund the price of the item if replacement is not possible.

For the legal guarantee of hidden defects, IMPULSEE PARIS, according to the Client’s choice, undertakes, after evaluation of the defect:

  • Either to reimburse him the full price of the returned item,
  • Or to reimburse a portion of the price if the Customer chooses to keep the item.

ARTICLE 16: COMPLAINTS – INFORMATION

For any information, complaint or question concerning the General Conditions of Sale established by IMPULSEE PARIS or the articles, Customers must contact IMPULSEE PARIS Customer Service via the “Contact” form on the Site, mentioning their Order number if necessary.

ARTICLE 17: PROTECTION OF PERSONAL DATA

IMPULSEE PARIS collects personal data from the Customer and, where applicable, from the Order recipient, which will be managed in accordance with GDPR regulations. The information requested from the Customer is necessary to process the Order and issue invoices, among other things. This data may be shared with IMPULSEE PARIS partners involved in the execution, processing, management, and payment of Orders.

The processing of data collected via the Site complies with legal requirements regarding the protection of personal data, and the information system used guarantees their optimal security. In accordance with the regulations on the protection of personal data (the “Informatique et Libertés” law, the European General Data Protection Regulation of April 27, 2016 and any complementary national legislation), each person whose data is processed has a right of opposition for legitimate reasons, a right of access, as well as a right of rectification, limitation or deletion of information that is no longer relevant, a right to portability, a right to object to the use of data for commercial purposes, and a right to give instructions regarding the fate of their data after their death. These rights can be exercised according to the terms specified in our privacy policy and our cookie policy.

For more information on the management of personal data by IMPULSEE PARIS and your rights, we invite you to consult our Confidentiality Policy

ARTICLE 18: RESERVATION OF OWNERSHIP

IMPULSEE PARIS retains full ownership of the items sold until full payment of the price, including fees, taxes, and mandatory contributions.

ARTICLE 19: INTELLECTUAL PROPERTY RIGHTS

The “IMPULSEE PARIS” brand, as well as all trademarks, illustrations, images and logos present on IMPULSEE PARIS items, their accessories or their packaging, whether registered or not, remain the exclusive property of IMPULSEE PARIS. Any total or partial reproduction, modification or use of these elements, for any reason whatsoever and on any medium, without the prior and explicit consent

of IMPULSEE PARIS, is strictly prohibited. This also applies to any combination with other trademarks, symbols, or distinctive signs to create a composite logo. All copyrights, designs, and patents belonging to IMPULSEE PARIS are also protected.

Use of the Site, including downloading, reproduction, transmission or representation for purposes other than personal and non-commercial, is strictly prohibited. Any violation of these provisions exposes the perpetrator to sanctions in accordance with the Intellectual Property Code, in particular with regard to copyright infringement (Article L.335-1 et seq.) and trademark law (Article L.716-1 et seq.), as well as under the Civil Code for civil liability (Articles 1382 et seq.).

The creation of hyperlinks to any of the pages or elements of the Site requires the prior written authorization of IMPULSEE PARIS, which may be withdrawn at any time. Sites with a hyperlink to the Site or to which the Site may refer are beyond the control of IMPULSEE PARIS, which declines all responsibility (in particular editorial) concerning access to and the content of these sites.

ARTICLE 20: SIGNATURE AND PROOF

IMPULSEE PARIS is committed to protecting its Customers’ personal information by maintaining a high level of security. However, the Customer is also responsible for protecting their personal data. In particular, they must ensure the security of their online transactions, for example, by not sharing their username (email address) and/or password, and by changing their password regularly. In this context, IMPULSEE PARIS cannot be held responsible for the disclosure of the Customer’s information to anyone who has used their username and/or password. The use of these identifiers will be considered proof of their identity when confirming the Order and the amount due. IMPULSEE PARIS cannot be held responsible for the fraudulent use of this information. The entry of the credit card number and the final confirmation of the Order will be considered acceptance of the Order and the corresponding amounts. The computer records stored in the systems of IMPULSEE PARIS and its partners will be considered as proof of communications, Orders and payments made between the Parties.

ARTICLE 21: ACCOUNT DELETION

The Customer may request the deletion of their IMPULSEE PARIS account by contacting Customer Service by email at the following address: contact@impulseeparis.com. Account deletion will take effect two months after receipt of the request, except in the case of an ongoing Order. The Customer must retrieve their invoices before their account is deleted.

ARTICLE 22: FORCE MAJEURE

The performance by IMPULSEE PARIS of all or part of its obligations will be suspended in the event of the occurrence of a force majeure event, as defined in Article 1218 of the French Civil Code, which prevents or delays its performance. IMPULSEE PARIS will inform the Client of such an event within eight (8) days of its occurrence. The occurrence of such an event results in the suspension of these general terms and conditions of sale.

ARTICLE 23: ARCHIVING AND PROOF OF CONTRACT

The Customer agrees that communications between the parties will be conducted by email. The retention of orders, confirmation of acceptance, and any communications between the parties in IMPULSEE PARIS’s systems will be considered proof of the sales contract.

The computerized records, kept in the systems of IMPULSEE PARIS and its partners, will be considered as proof of communications, orders and payments made between the Parties.

In accordance with Article L213-1 of the French Consumer Code, for any order of one hundred and twenty (120) Euros or more, IMPULSEE PARIS retains the information relating to the Order for ten (10) years from the Order Confirmation. IMPULSEE PARIS will make these elements available to the Customer upon simple request by email to the following address: contact@impulseeparis.com, accompanied by proof of identity.

ARTICLE 24: ENTIRE AGREEMENT

These General Terms and Conditions of Sale, the order summary sent to the Customer, and the order confirmation email form a contractual whole and constitute the entire contractual relationship between the parties. These documents constitute the only contractual elements binding on the parties, to the exclusion of any other document.

ARTICLE 25: NON-WAIVER

The failure of either party to enforce against the other a breach of any of the obligations of these General Terms and Conditions of Sale shall not be construed as a waiver of that party’s rights.

ARTICLE 26: LIABILITY

26.1 To the fullest extent permitted by law, IMPULSEE PARIS excludes all other terms, conditions and warranties relating to products and purchasing processes, whether express or implied. IMPULSEE PARIS may only be held liable for direct and foreseeable damage occurring when the Customer orders a product, resulting from the use of the website www.impulseeparis.com and the items sold. IMPULSEE PARIS shall not be liable for any direct or indirect damage that may arise from the use of the Website, including inaccessibility, loss of data, damage, destruction or viruses that may affect users’ computer equipment.

26.2 IMPULSEE PARIS does not guarantee the legality or accessibility of the Site’s content in all countries worldwide.

26.3 Nothing in these Terms of Sale limits or excludes IMPULSEE PARIS’s liability in cases where applicable law would not permit such a limitation.

26.4 Please note that in some countries, consumer protection legislation may not allow certain warranty exclusions or limitations, and therefore some of the above-mentioned exclusions and limitations may not apply.

ARTICLE 27: LANGUAGE

The Website and the General Terms and Conditions of Sale are available in French and English. In the event of any contradiction between the versions, the French version shall prevail. Only the French version of the General Terms and Conditions of Sale shall be valid between the Parties.

ARTICLE 28: DISPUTES – APPLICABLE LAW

Applicable Law: These General Terms and Conditions of Sale are governed by French law.

Use of mediation: In the event of a dispute concerning their application and/or interpretation, the Customer may resort to a conventional mediation procedure or any other alternative dispute resolution method. Any consumer-related dispute may be submitted for amicable settlement by mediation to the CMAP – Centre de Médiation et d’Arbitrage de Paris. To do so, the Customer may (i) complete the form on the CMAP website: www.cmap.fr tab “you are: a consumer”, (ii) send their request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommation@cmap.fr. The Customer’s request must include their full contact details, a summary of the facts and proof of the prior steps taken with IMPULSEE PARIS.

The Client remains free to accept or refuse recourse to mediation, and each party is free to accept or refuse the solution proposed by the mediator.

Legal recourse: In the absence of an amicable solution or recourse to mediation, all disputes that may arise from these General Terms and Conditions of Sale will be submitted to the competent court of the Customer’s domicile. The fact that one of the Parties does not take advantage of a breach by another Party of its obligations cannot be interpreted as a waiver of the obligation in question.

WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract: Withdrawal Form. To the attention of IMPULSEE PARIS customer service at the following email address: contact@impulseeparis.com.